Customer Service Manager

Having seen Tezla begin from just a small acorn known as Black Oak Computer Services, Kim has seen the company grow into the huge oak tree known most recently as Avrio Consulting Group…now, Tezla Consulting Group.

Kimberly Hayward Riggin was raised in Salisbury with an idyllic childhood. After graduating from Parkside High School she went on to attend Salisbury University for several years. Realizing a career as a secondary school teacher was not exactly what she craved, she then moved to Statesboro, GA to pursue her passion in fashion. Graduating from Georgia Southern University with a BS in Family and Consumer Sciences with a concentration in Fashion Merchandising, Kim moved home to Salisbury and somehow found herself at Black Oak hearing unknown lingo and inevitably learning about AS-400’s and pSeries IBM servers. What a switch from Fall and Spring fashion previews!

Kim found a home within the technology industry and craved to learn more. She began as the Marketing Programs Manager with Black Oak. This position lead to a Customer Service Managerial position as well as inside/outside sales and procurement.

Today, Kim wears many hats at Tezla. She oversees the Customer Service department as well as many of the Accounting details. She is in charge of client contracts, vendor relations, product procurement and is the Office Manager. Tezla values Kim’s experience as well as her extensive knowledge of the Eastern Shore.

Kim resides in Salisbury with her husband and son. She loves cooking, baking, gardening, and long warm days on the beach with a great book! She also enjoys spending time with her son and husband.


Tezla Group is everything you want in an IT company, and nothing that you don’t. Whether you need a one-time PC fix-up, a full scale managed network with enterprise security, or anything in between - we can deliver. All of our engineers and consultants are certified and trained to keep your system running; we care about your technology as much as you do. Let us prove it. Your business is our business.

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Our relationship with Tezla Group has allowed our staff to dramatically increase productivity through the use of new technologies. With the implementation of high speed workstations and quad monitor configurations, we’re able to accomplish more in less time. Their recommended backup solution for our servers and workstations has allowed our staff to quickly recover from failed computers and hard drives without reinstalling all of our programs every time.

Our server upgrades are painless and fast, with little or no down-time. Their process for upgrading, adding, or replacing servers over night or over a weekend has saved us countless hours of office and minimized staff down time.